Dick's Auto Parts FAQ

If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by Dick's Auto Parts to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

If you have requested a Dick's Auto Parts brochure, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalog or brochure. If you do not wish to receive any mail from Dick's Auto Parts, please contact us via email at . Include your name and mailing address and email address. You will be removed from any future mailings.

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Dick's Auto Parts offers its customers.

Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. Dick's Auto Parts takes great pride in having you as a customer and we will ensure your privacy as a customer. Dick's Auto Parts does not sell or exchange names or any other information about our customers with third parties.

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

YOUR DOMAIN NAME HERE does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

Dick's Auto Parts seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

Dick's Auto Parts reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

If you are a registered member at Dick's Auto Parts, you can change your personal information at any time by updating your information at check-out.

We welcome your comments and questions about privacy. Please send email to inquiry@dicksautoparts.com.

We are confident that your visit to Dick's Auto Parts is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at 574-825-7424.

Dick's Auto Parts is located at 50521 State Road 13 Middlebury, IN 46540.

We are located north of Middlebury up on the Indiana/Michigan State Line.

We are off Exit 107 from the 80/90 Indiana Toll Road. Once off the exit take a left or go North towards Michigan. We are a 1/2 mile on the left side of the road. We are not in the town of Middlebury but north about 10 minutes.

If you are coming from Michigan you can follow 131 south and as soon as you cross the Indiana/Michigan State line we are on the right side of the road.

Please be careful when putting our address into your GPS unit sometimes it will not work and take you south or north of us.

Unfortunately, we can't carry every single part in our warehouse location. We pull parts from all over the country from several warehouse locations. Please call us first to check the availability before coming to pick up the part. Most parts are available within one to two business days.

If you need assistance when shopping with us, please give us a call. One of our expert sales reps will be sure to help you. Call us at 1-800-248-3425

If you know the part # or manufacturer of the part you are looking for, please call our sales team and they will be more than happy to help you place an order.

Yes we offer nationwide shipping. (We do not ship Truck Beds or Truck Cabs currently. They are pick up only.) We ship via UPS, Fed Ex, and USPS. We also ship Freight or via Semi for the larger items.

No, we have over 100 truck beds in stock at all times. We get truck beds on a monthly basis and many times they don't last more than a couple days before getting purchased. It makes it tough for us to put the entire inventory online. If you are looking for a particular bed, please call us. We might have one in stock, but not listed on our online inventory.

Orders received by 2PM local time typically are processed the same day received. Shipping times will vary depending on your location and selected shipping options. Typical shipping times range from 1-5 days and may vary during the holiday season. For UPS shipments you can track the progress of the order using their order tracking number available on your order. Shipping delays can occur when the wrong address or zip code is submitted for the shipping address. If the shipping company cannot deliver the package we will contact you via phone or e-mail.

Dick's Auto Parts offers our customers the option of selecting 2 day ground, next day, or air through either the United States Postal Service USPS) or United Parcel Service (UPS) for shipments in the continental U.S.

If an items needs to be returned, the customer is responsible for the return shipping fees and should obtain a Return Merchandise Authorization (RMA). Please contact our Customer Service Department at 574-825-7424 to discuss the reason for the return and make the necessary arrangements. The amount of the refund will be based on the purchase price of your products and may include a restocking fee.

We apologize for any inconvenience but we do not currently ship outside the continental U.S. We do not ship to Canada, Alaska, Hawaii, Puerto Rico or other U.S. Territories, or international locations at this time.